LAST UPDATED: 18 December 2025
Kernel Games Inc. (collectively referred to as "our team," "we," "us," or "our") presents these Responsible Gaming Policy. We are dedicated to fostering a secure and pleasant gaming atmosphere for every player. Responsible gaming ensures that this form of entertainment remains positive and does not exert a detrimental impact on other aspects of your life.
Engaging in safe and responsible gaming means all players should adhere to the following principles:
• Experience enjoyment, excitement, and entertainment through gaming.
• Maintain full control over both your gaming duration and any transactions involving in-game Gold Coins.
• Participate in gaming in a moderate manner, avoiding its use as a way to escape real-life circumstances.
• Strike a healthy balance between gaming and other real-world activities, responsibilities, and commitments.
• Refrain from neglecting work, family obligations, or other crucial duties in favor of gaming.
• Avoid gaming while under the influence of alcohol or illegal substances.
• Cease gaming if you feel uneasy or unable to maintain control over your actions.
To assist you in managing your gaming behaviors, you have the option to establish personal daily limits on the amount spent on Gold Coins.
Identifying Signs of Gaming-Related Issues
Stay alert to behavioral patterns that might signal a potential problem, such as:
• Difficulty controlling gaming habits (e.g., how often you play, the intensity of gameplay, or the length of gaming sessions).
• Gaming taking on increasing importance compared to other hobbies and day-to-day responsibilities.
• Continuing or increasing gaming activity even when faced with negative consequences.
It is important to note that a clinical diagnosis of a gaming disorder requires the behavioral pattern to be severe enough to cause substantial impairment in personal, family, social, educational, occupational, or other key areas of functioning. Additionally, such patterns typically need to be present for a minimum of 12 months.
Steps to Take If You or Someone You Know Is Struggling
If you have concerns about your own gaming habits or those of another individual:
Seek Professional Assistance: Consult with a qualified medical professional or mental health expert for guidance and support.
Expand Your Knowledge: Educate yourself about responsible gaming practices and behavioral disorders. We have curated the following external resources for reference:
• https://www.smartmobilegamers.org/resources/
• https://www.npr.org/2019/05/28/727585904/is-gaming-disorder-an-illness-the-who-says-yes-adding-it-to-its-list-of-diseases
• https://www.smartmobilegamers.org/
Find Community Support: Organizations like Gaming Addicts Anonymous offer additional advice and community-based support. Visit their website at: https://www.gamingaddictsanonymous.org/
Understanding Self-Exclusion
Self-Exclusion is a voluntary tool that enables you to request restrictions on your access to our services. It is a formal request initiated by you to limit your ability to use our games and platforms.
Upon verifying your request and identity, we will make every reasonable effort to restrict access to your User Account and block it to prevent further gaming activity. However, it is important to understand that while we implement robust security measures, no Self-Exclusion system can be guaranteed to be 100% foolproof. We rely on your commitment to uphold the terms of this process.
Your Obligations
Players who request Self-Exclusion must not attempt to bypass the restrictions by creating new accounts, using alternative email addresses, or concealing their identity in any way.
Additional Recommendations
We advise you to unfollow or disconnect from our official social media channels and refrain from participating in any related competitions during the Self-Exclusion period. Please note that you will not be eligible for any promotional rewards during this time.
During Self-Exclusion
Daily login access, login rewards, and other related activities will be disabled for your account.
Timeline for Self-Exclusion Processing
We will review and process your Self-Exclusion request within a reasonable period after verifying your identity and the details of your request. You will receive a confirmation email once the process is finalized.
We strongly encourage you to log out of your account immediately after submitting your request and to refrain from accessing our services and social media channels until the process is complete.
Please be aware: If you continue to use your account between submitting your Self-Exclusion request and its finalization, you bear full responsibility for any resulting activity, including the purchase of Gold Coins.
Key Details About Gold Coins
Gold Coins hold no monetary value. They cannot be exchanged with Kernel Games Inc. or any other party for real currency, monetary instruments, goods, or other items of value. You are prohibited from selling, trading, redeeming, or transferring Gold Coins to any other person or entity. All purchases of Gold Coins are non-refundable and are intended solely to enhance your in-game experience, facilitate level progression, and provide personal enjoyment within our games.
If you have any questions, require assistance with the Self-Exclusion process, or wish to learn more about responsible gaming resources, please contact us via: Email: [email protected]
Response Time: 24–48 business hours